FAQ
How can I contact Vumio™?
You can email us at support@vumio.store, and our customer service team will be happy to help you with anything you need!
Do you ship worldwide?
Yes!
Where do you ship from?
We ship from the United States.
Can I change or cancel my order?
We process orders as quickly as possible. Please request any changes or cancellations within 12 hours of placing your order. Requests after that time cannot be honored. You can return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are handled Monday through Friday. They are typically processed within 1–3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders usually take 7–10 business days to arrive.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
Prices on our site are tax-free in US Dollars. You may be responsible for import duties and taxes when your order arrives. These charges are determined by your local customs office and are your responsibility. We are not responsible for delays caused by customs. For details, please contact your local customs office.